Shipping policy

Please review the information below before placing your order.

Processing Time

Orders are typically processed within 1–3 business days.

During busy periods, promotions, or holidays, processing may take up to 7 business days.

Orders are shipped from South Korea Monday through Friday, excluding weekends and public holidays.

Shipping Methods & Destinations

We currently offer International Standard Shipping to the following countries:

  • United States
  • Canada
  • Australia
  • New Zealand
  • Hong Kong
  • Singapore

Tracking information will be provided by email once your order has shipped.

Estimated delivery time is 4–12 business days after shipment. Delivery times may vary depending on the destination country, customs processing, and local carrier operations.

Please note that delivery times are estimates only and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

  • Flat Rate Shipping: $12.95 USD
  • Free Shipping: Orders over $150 USD

Shipping charges are calculated before any applicable taxes or duties.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer.

A Day in Seoul is not responsible for any customs fees, import taxes, delays caused by customs authorities, or packages refused, abandoned, or disposed of due to unpaid customs charges.

We recommend reviewing your country's import regulations before placing an order.

U.S. Orders

Orders shipped to the United States are sent Delivered Duty Paid (DDP).

This means U.S. customers will not be required to pay additional customs duties or import fees upon delivery.

Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

Once an order has been shipped, we are unable to change the delivery address.

If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided by the customer, we can either:

  • Reship the order at the customer's expense, or
  • Issue a refund for the product cost only after the package has been returned to us.

Original shipping charges, return shipping costs, duties, and any carrier fees are non-refundable.

Lost, Delayed & Stolen Packages

If your package appears to be lost or significantly delayed, please contact us at hello@adayinseoul.com.

We will work with the shipping carrier to investigate the shipment and assist you whenever possible.

Once a package has been marked as delivered by the carrier, A Day in Seoul is not responsible for lost or stolen packages.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hello@adayinseoul.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Each case will be reviewed individually. Depending on the circumstances, we may offer a replacement, partial refund, or full refund.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we cannot guarantee that changes or cancellations can be accommodated.

By placing an order with A Day in Seoul, you acknowledge that you have read and agree to the terms outlined in this Shipping Policy.