Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and unworn
- In its original packaging with all tags attached
- In the same condition that you received it
To start a return, please contact us at hello@adayinseoul.com.
Returns sent without prior authorization will not be accepted.
Return Address:
Teddy Korea
5F, 10-8 Toegye-ro 93beon-gil
Chuncheon-si, Gangwon-do 24376
Republic of Korea
Return Shipping
Customers are responsible for the cost of return shipping.
We do not provide prepaid return shipping labels.
To help ensure your return arrives safely, we recommend using a shipping service that includes tracking.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery at hello@adayinseoul.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review each case individually and work with you to find an appropriate solution, which may include a replacement, partial refund, or full refund depending on the circumstances.
Exchanges
We do not offer direct exchanges.
If you would like a different item or color, please return your eligible item for a refund and place a new order.
Refunds
Once your return has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note:
- Original shipping charges are non-refundable.
- Return shipping costs are non-refundable.
- Your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at hello@adayinseoul.com.
Non-Returnable Items
Returns cannot be accepted for:
- Used or worn items
- Items that have been damaged after delivery
- Products returned without original packaging or tags
- Gift cards
- Final sale or clearance items (if applicable)
Refused Deliveries & Unclaimed Packages
Orders that are refused by the recipient or returned due to an incorrect or incomplete shipping address provided by the customer are eligible for a refund of the product price only. Original shipping charges and any return shipping fees incurred will not be refunded.